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About Us

We at www.zapamericansweets.co.uk hope you enjoy shopping with us. By using the website and the service offered on it you agree to accept our terms and conditions that are set out on this page.

Deliveries, Postage and Packing

We normally dispatch orders received before 12pm for in stock items the same day. Orders are not despatched/delivered on Saturday, Sunday or Public Holidays. If this is not possible due to stock unavailability, we will inform you via e-mail. We offer the below options for delivery for all orders in the UK & Ireland. Your delivery options are presented upon checking out.

Any Items £0.00 - £24.99

- £4.99 (Next Day Delivery**)

Any Items £25 - £74.99

- £3.99 (Next Day Delivery**)

All Orders Over £75 - Free Delivery (Next Day Delivery**)

** After Dispatch. UK Zone 1 (Mainland UK ONLY). Other charges apply to Zones 2 and 3.

Currently we don't deliver to Guernsey or Jersey.

All orders are sent via our courier (FedEx) and can be tracked online. Once your order has been dispatched you will be able to track your order by logging into your account. We will also include a tracking link for your order on the dispatch email that we send to you.

Availability/Out of Stock Items

If we run out of a certain item we will contact you with a suitable replacement, which will be of the same or greater value. If you do not want this product, you may cancel your order and we will refund you if payment has already been taken.

Order Collection

Unfortunately we are a mail order company and do not have permission to sell to members of the pubilc from our premises.

Pricing Policy

All prices are shown besides the relevant products on the website, prices shown are not inclusive of delivery costs. These are shown in the delivery clause in these terms and conditions.

Nut, Allergies & Ingredients

The products on this website are produced in facilities where nuts are present. Therefore we cannot guarantee that the products will be nut free. We aim to supply ingredients with all products for the benefit of our customers. Ingredients/Allergens are taken from the manufacturers technical specifications, we cannot be held responsible for this content.
Ingredients on all sweets can be obtained by emailing us at info@zapamericansweets.co.uk.

Payments

Credit Cards - We currently accept Mastercard, VISA, Solo, Switch/Maestro, Visa Debit, Delta and Electron for payments online. Payments are made via SagePay.

Your personal and purchase details are encapsulated by SagePay digital signatures and strong encryption to ensure that all sensitive information is protected throughout a transaction. SagePay platform uses SSL 3.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange.

Data storage on SagePay systems, and the communication between SagePay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment.

Zap American Sweets DOESN'T hold any card details on our servers.

Privacy Policy

Zap Sweets Limited do not/will not store customer's Credit or Debit card details or any financial information on the website. All payments are encrypted or processed externally via SagePay's secure transaction process.

Copyright

All content on this site such as images, logos and text is property of www.zapamericansweets.co.uk. If any of it is reproduced, changed or altered in any way, we will not hesitate to instruct legal representation to act on our behalf.

Changes to Terms and Conditions

We reserve the right to change the terms and conditions at any time and issue a new version on our website. The new version will take effect immediately.

Returns, Refunds & Cancellations

We hope that that you enjoy the sweets that you have purchased. If there is a problem with any product please return them within 14 days of receipt to the following address:

Zap Sweets Limited
Unit 28 Riverside Offices
17 Towcester Road
Bow, London
E3 3ND
United Kingdom

Please send your contact details and the reason for the returned product. Postage costs for the returned goods are the responsibility of the customer.

If you decide to cancel your order and notify us before we have dispatched your items, we will refund your payment and cancel the order, this applies to orders under £25 only. If we receive a cancellation request after your item has been dispatched then you will need to follow the refund process mentioned above.

Customer Services Contact

Registered Business Address:
Zap Sweets Limited, Unit 28 Riverside Offices, 17 Towcester Road, Bow, London, E3 3ND, UK.
To contact us, please email us at info@zapamericansweets.co.uk. This is our preferred method of contact and we aim to reply within 1 working day. It is usually MUCH sooner though! You can also contact us on 0203 397 4606. During busy periods, your call may go to voicemail but please leave a message and a member of our team will get back to you as soon as possible!

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